Shipping policy

Shipping Policy

Last updated: September 19, 2026

Thank you for shopping with Rest & Roast. This Shipping Policy explains where we ship, shipping costs, estimated delivery times, tracking, address changes, and what to do if an order is delayed, lost, or damaged.

Shipping Area

Rest & Roast currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Orders cannot be shipped to locations that are unavailable during checkout.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday and exclude weekends and federal holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing may take longer during holidays, sales, periods of high demand, supplier delays, or when additional order verification is required.

Once an order has entered processing or has been submitted to a supplier for fulfillment, we may be unable to change or cancel it.

Shipping Rates

Our current standard shipping rates are:

Orders under $20: $8 standard shipping
Orders of $20 or more: Free standard shipping

The qualifying order amount is calculated after discounts and before applicable taxes unless otherwise stated during checkout.

The shipping rate displayed during checkout is the final shipping rate for that order.

Estimated Delivery Time

Standard delivery is generally estimated to take 7–15 business days after processing.

Delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, supplier delays, weather, holidays, inventory availability, address problems, or other events outside our reasonable control.

If a product has a different delivery estimate, that estimate may be displayed on its product page or during checkout.

Third-Party Fulfillment

Some Rest & Roast products are fulfilled and shipped directly by third-party suppliers through our fulfillment partners.

Because products may come from different suppliers or warehouses:

Items in the same order may arrive in separate packages.
Packages may arrive on different days.
Tracking information may be issued separately for each package.
The sender or return address shown on a package may be different from the Rest & Roast business address.

Separate packages do not create additional shipping charges beyond the amount shown during checkout.

Order Tracking

When tracking information becomes available, it will be sent to the email address or telephone number provided during checkout.

Tracking information may take 2–5 business days to update after a shipping confirmation is issued. A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

Customers are responsible for providing accurate contact information so tracking and order updates can be delivered successfully.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

If you notice an address error, contact us immediately at contact.restandroast@gmail.com. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

Rest & Roast is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If an order is returned because of an incorrect address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for additional shipping costs before the order can be sent again. Any refund will be handled according to our Refund Policy.

Delayed Orders

If your order has not arrived within the estimated delivery period, please:

Review the tracking information for the latest carrier update.
Confirm that the shipping address on your order is correct.
Check with household members, neighbors, your building office, or other secure delivery locations.
Contact us at contact.restandroast@gmail.com with your order number.

We will review the tracking information and contact the supplier or carrier when appropriate.

Lost Packages

If tracking has not updated for an extended period or the package appears lost, contact us at contact.restandroast@gmail.com.

We may ask you to confirm your shipping address, provide additional information, or wait until the carrier’s investigation period has passed. If the package is confirmed lost, we will review the order for an appropriate replacement or refund.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot find it, please:

Check around the delivery location.
Ask household members or neighbors whether they accepted it.
Check with your apartment office, mailroom, front desk, or local carrier.
Allow up to 48 hours because some carriers mark packages delivered before final delivery.

If the package is still missing after completing these steps, contact us. We will help review the available tracking information, but we cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.

Damaged or Incorrect Orders

Inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at contact.restandroast@gmail.com.

Please provide:

Your order number
A description of the problem
Clear photographs or videos of the item
Photographs of the packaging and shipping label when available

Keep the item and its original packaging until we finish reviewing the claim. Approved claims will be handled according to our Refund Policy.

Returns

Do not mail a return to the address shown on the original package unless Rest & Roast specifically instructs you to do so. That address may belong to a carrier or third-party supplier and may not be an authorized return location.

Returns must be requested and approved according to our Refund Policy.