Refund policy

Return and Refund Policy

We accept return requests within 30 days after your order is delivered.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging and accessories. You must also provide your order number or proof of purchase.

To request a return, contact us at contact.restandroast@gmail.com before sending anything back. If your return is approved, we will provide the correct return address and instructions. Items returned without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

Do not send returns to the address shown on the package or any address listed on our website unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos or videos showing the issue.

After reviewing the information, we may offer a replacement, refund, or another appropriate solution. In some cases, returning the damaged item may not be required.

Nonreturnable Items

We do not accept returns for:

  • Coffee, food, or other consumable products

  • Opened or used personal-care or hygiene products

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final-sale items

  • Hazardous materials, flammable liquids, or gases

Contact us before purchasing if you have questions about whether an item can be returned.

Exchanges

We do not offer direct exchanges. The fastest option is to return the eligible item and place a new order after the return is approved.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has been submitted to the supplier or entered processing.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be sent to your original payment method within 10 business days.

Your bank or credit-card company may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at contact.restandroast@gmail.com.