Privacy policy

RETURN AND REFUND POLICY

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• In the same condition in which you received it
• Unused and unworn
• In its original packaging
• Accompanied by proof of purchase

To request a return, email us at contact.restandroast@gmail.com with your order number and reason for the return.

If your return is approved, we will provide the correct return address and return instructions. Do not send an item back without contacting us first. Items returned without authorization may not be accepted.

Please do not send returns to the address shown on the original package. That may be the supplier’s warehouse and not an approved return location.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at contact.restandroast@gmail.com.

Include your order number and clear photos or videos showing the issue. We will review the request and work to provide an appropriate replacement or refund.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Coffee, food, or other perishable products
• Opened or used personal-care or hygiene products
• Customized or personalized products
• Gift cards
• Hazardous materials, flammable liquids, or gases
• Items marked final sale

Contact us before purchasing if you are unsure whether an item can be returned.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation after an order has entered processing or has been sent to the supplier for fulfillment.

EXCHANGES

We do not offer direct exchanges. If your return is approved, return the original item and place a separate order for the replacement.

REFUNDS

We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may need additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact.restandroast@gmail.com.

CONTACT US

For questions about returns or refunds, contact:

Rest & Roast
contact.restandroast@gmail.com